If you have ever seen an episode of Dr. House, you may have noticed that “Everybody Lies” is one of his most famous motto. This credo is the guiding both personal than diagnostic technique of House, but why people lie? Taking apart the ones that want to cheat for a specific bad intention, there could be 2 different explanations in case of “good purpose”:
- There is a good reason to do it
- There is an extreme condition, that people may feel it’s worth it
Management by Objectives
Management by Means
But why our employees sometimes lie? A good self-criticism could help us to better understand what kind of management style we are following; if our efforts are only focusing on numbers and results, probably we are putting our colleagues in the (extreme) conditions in which they need to justify in case results are not achieved. Or simply they are trying to gain time in order to accomplish the task (so they think there is a good reason to bend the truth anyway). Focusing just on goals, without considering how these results are achieved, will create the perfect condition for people to try to do all they can, in the good and sometimes bad way. If we are not paying enough attention to the methods used, results won’t be sustainable in long terms. If you transpose the 2 management’s style in our daily life, focusing just on the number is like checking your body temperature every day, or going to the dentist every week for a check-up: in both cases you could easily tackle a problem as soon as it will appear (and swallow your pill in this case), but you will be just reacting to something already happened, with no chance to anticipate or avoid the problem. You will be just treating symptoms, not the cause. If you are living an health life, doing sports and having an healthy diet, for sure you can get a cold anyway, but there are more chances your immune system will be stronger and your recovery time shorter! As well for your teeth, the routine and discipline of washing then after every meal will create the condition for sustainable results without the need of frequent check-up! And in both cases of course, you won’t need to lie to your doctor!
Andrea Manti is CBDO at Lean Community. He has over 15 years of experience in Lean Management. He is an expert in Lean and Quality Management and has held positions working as a Process Engineer, Customer Quality representative, Quality System Manager (IATF standard), and Continuous Improvement Senior Manager. During his career, Andrea has led the implementation of several Lean/6Sigma projects, TPM workshops, and TWI activities. He is also an expert in the World Class Manufacturing (WCM) program